Testimonials

Dedicated to creating impactful engagements with heritage through energising and nurturing teams and developing sustainable projects and programmes, here’s some testimonials to prove it…

‘Working with Katie was a real pleasure. She understood our vague brief and delivered an outcome specifically suited to our needs. She was efficient and thorough in her approach and produced a piece of research of very high quality. As part of this project we were particularly impressed with her ability to engage and effectively communicate with varied organisations; from an independent, volunteer run museum to a National Trust property. We wouldn’t hesitate to recommend Katie and look forward to the next collaborative project we can undertake together.’ Sarah Hartshorne, Museum Development East Midlands

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“I worked alongside Katie for two years as part of the engagement team at a large national charity. Katie’s role was to look at how to develop the heritage aspects of the charity and how this can be used to influence behaviour and engagement with the public at our sites, as well as finding ways to tell the charities amazing history. In addition she created a  new volunteering role and helped shape a change in heritage development staff roles. Katie’s was able to achieve all this in the short space of time as she has a very unique set of skills. Not only does she have a great knowledge of both the heritage and visitor world, she is also highly organised, great at problem solving, creative in finding new solutions or building on ideas and can look at an existing way of working and make a significant change.

To give context on this, three areas of her work typify her skills. She looked at the existing museum manger roles and the broader heritage work that the engagement team were doing and  spotted that there was a gap between the roles with heritage support. She remodelled the museum manager role to give  greater heritage development and skill sharing which transformed the role from a very local one site management role to one that develops and advises on heritage across the whole of the UK and ROI. Second was her work  around making the charities history easy, accessible and meaningful to the public. She had significant input and lead the work from a heritage engagement  perspective to create a new way of interpreting our history at sites. She set in place a process to role this out at multiple sites that was simple but effective and also developed a way to give meaning to historic events and how they still influenced our work to this day.  This helped to create a standard process that is used in all our development work when creating new interpretation displays. Part of this was the creation of a brand new volunteering role which focused on gathering local history, stories, artefacts and personal stories from our sites, so that this was not lost and could feed into this broader project, a gap that we did not spot until Katie identified this.

The final area to highlight is her skills at people management and governance. As already touched on, she was key at setting standards in place around how we work with our heritage at a local site level, she also managed a number of teams and they were high performing and motivated, a real testament to Katie’s skill with people and ability to lead. 

Overall, I would have no hesitation in recommending Katie, she is a delight to work with, forward thinking and knowledgeable.” – Michael, Visitor Engagement Operations Manager, RNLI 

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“When I started in my role managing a team of museum volunteers, Katie offered sound counsel based on a wealth of experience in how to motivate and lead a team who had felt isolated and directionless. Katie was able to assess the existing methods of work and offer a more structured and empowering approach, giving the team much needed invigoration, and a renewed enthusiasm.” – Ian Smith. Gallery Manager, Chatham Historic Lifeboat Collection

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“Katie and I have been working together on the development of two educational programmes for a national charity.

Katie has a real knack for bringing out the best in those she works with, she is professional and happy to tackle issues head on when there is a need to do so. Her perspective when working with a large number of stakeholders alongside a creative agency has been invaluable to our work together. 

Katie is an excellent communicator which has been a real asset when working with volunteers, staff members and a variety of external partners together. Katie is able to quickly build rapport, develop good working relationships and deliver outcomes.” – Samuel Johnson, Youth Education Manager, RNLI

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I’ve enjoyed working with Katie over the last 18 months on a variety of youth and education projects here at the RNLI.  Katie brings strong strategic focus to projects.  She is able to take this strategy and plan for delivery, mobilising the right groups of people and bringing them on the journey.  Most recently we worked together to create a new set of teaching materials for use by volunteers and teachers.  Katie added significant value to the project by looking for solutions to complex issues and mobilising a taskforce drawn from a range of teams and external agencies.  I wholeheartedly recommend Katie for her strategic, project and people management skills.” – Elaine Hakes, Senior Marketing & Public Relations Manager, RNLI